ISO 9001 is the world’s most recognized Quality Management System (QMS) standard. It aims to help organizations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in the provision of goods and/or services.
This standard uses a process approach and is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement. Companies adopting this approach benefit from increased employee morale, improved customer retention, and healthier revenues. In short, through certification to ISO standards, companies can increase their competitiveness and profitability. iso 9001 certification